Frequently Asked Questions

How are your rugs made?
Our rugs are hand-tufted and hand-knotted using natural wool and cotton yarns, dyed with plant-based colorants.

How long does shipping take?
Free standard shipping in the US, typically 5-10 business days after processing.

What is your return policy?
30 days from delivery, rugs in original unused condition.

How do I care for my rug?
Vacuum on low setting regularly. Blot spills immediately. Professional cleaning recommended for wool rugs.

How do I choose the right size?
For living rooms, start with 8’x10′. Email us for personalized sizing help.

Do you use natural dyes?
Yes — our colors are achieved with plant-based, low-impact dyes.